How to Order

Order in just four steps

You don't need to be a hair expert. Message us, answer a few questions, and we'll show you the real hair on a video call before you confirm.

Process

Four steps to your new hair

Four clear steps, with updates at every stage until your hair arrives.

  1. Step 01

    Choose a style and message us

    Browse our product catalog and use the category filters to work out the style, length and hair type you need. If you already have a photo of a look you love, just send it — that's fastest.

    Message us on WhatsApp, Instagram or Facebook — whichever you prefer. We reply within 5 minutes during business hours, and as soon as we can outside them.

  2. Step 02

    Consultation and quote

    We video call you so you can see the real hair texture and color right in our workshop — colors in photos never quite match real life, and seeing it live is the only way to be sure. Once you've chosen, you'll get an all-inclusive quote.

    Prices depend on length, weight and color. Wholesale quantities have their own pricing.

  3. Step 03

    Confirm and pay

    You give a final confirmation of the style, length, color, quantity and delivery address. We log your order and get to work.

    A 40% deposit gets your order started, with the remaining 60% paid before shipping — this applies to both retail and wholesale customers. International payments via bank transfer, Western Union, RIA, WorldRemit or MoneyGram. See the FAQ for details.

  4. Step 04

    Order video and delivery

    Before packing, we film your actual items and send you the video. We only ship once you're happy. You'll get a tracking number to follow your parcel.

    Worldwide shipping.

Before you message

Include these four details for an instant quote

The clearer you are from the start, the less back-and-forth later.

Length

In inches or centimeters. Or just tell us what you have in mind and we'll advise.

Preferred color

Send a color code from our color chart, or a photo of a color you love for us to match.

Type and quantity

Lace wig, weft bundles, closure or frontal — and how many bundles you need for the fullness you want.

Delivery address

The recipient's address and phone number, so we can calculate shipping accurately.

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